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FAQ's

Q: How are your products made?

A: We use a M300 Universal Laser Engraver to cut all of our wood. This allows us a lot of flexibility in our design. We have recently been able to purchase our own private machine (yay!), which has allowed us to shorten our turnaround time (double yay!). We’ve named him Larry, and he’s practically one of the family.


Painted pieces are then painted by hand using a non-toxic paint.  


Q: What is your standard turnaround time?

A: For standard (non-custom) orders, our turnaround time is 1 to 2 weeks before your order is shipped. You will receive a shipping notification email when we send your order, so you can start counting down the days and stalking your mailman. (It’s okay. We do it, too.)


Q: What is your turnaround time for custom work?

A: Please allow 2 to 3 weeks for any custom orders to ship. Please contact us BEFORE PURCHASING if you need a rush turnaround. We’ll do our very best to accommodate you!


Q: What is the best way to reach out about a future collaboration?

A: We love to collaborate! Please email us at hello@thisandthatetc.com.


Q: Wanna team up for a giveaway?

A: Heck yes, we do! Email us at hello@thisandthatetc.com and let us know what you have in mind. Chances are, we’re game!


Q: Do you sell your products wholesale?

A: Yes, we do! If you are a retailer interested in wholesaling our puzzles email us at hello@thisandthatetc.com to request our current wholesale brochure.


Q: Do you offer local pickup?

A: Yes, we do offer local pickup! We are located in Mesa, Arizona. Enter the code LOCAL at checkout and we will contact you with pick up details once your order is ready. We also participate in many local boutiques and pop up shops! Keep an eye on our Instagram account to know where we’ll be next.